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Is approaching a US customer different from an Indian customer?

 Is approaching a US customer different from an Indian customer?


Approaching a U.S. customer differently from an Indian customer can be beneficial due to cultural differences. Here are some key points to consider when engaging with U.S. customers:


  1. Relationship emphasis: U.S. customers tend to place greater importance on the benefits of products/services rather than building a relationship with the seller.
  2. Price vs. Quality: U.S. customers generally focus on quality rather than price, whereas Indian customers often negotiate prices.
  3. Communication style: U.S. customers expect prompt responses via clear emails and are usually punctual during scheduled meetings.
  4. Personalization: U.S. customers may not require extensive personal conversations, unlike Indian customers.
  5. Feedback: U.S. customers are more likely to give direct feedback, including criticism, and may even leave reviews on social media platforms.


By being aware of these differences, a Cybersecurity Presales Consultant can tailor their approach to better engage with U.S. customers and increase the likelihood of closing deals successfully. Remember that these are generalizations, and every customer is unique. Therefore, it is crucial to adapt your approach according to the specific requirements and preferences of each potential client.


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